Buying from Ouno Design Online
ounodesign.com is committed to providing you with a safe and easy online shopping experience. You may either order from this website via PayPal, by email or phone using your credit card, or from our Etsy shop. For more about these options, see below.
Please note that many of our items are limited edition or one-of-a-kind. Our apologies if your chosen item has recently sold. We try to keep our website as updated as possible but sometimes an item is sold out. Some items can be made again, subject to availability of materials. Please ask us.
ounodesign.com sells merchandise made from both vintage and new materials. Vintage materials are considered "used," and minor wear and colour variation should be expected. Any unusual flaws or eccentricities, if major, will always be noted and detailed photographs and descriptions are available upon request.
Order Ouno products online in a variety of ways:
1. From this website, using PayPal - just click on the PayPal button next to any item, and follow instructions. You will need a PayPal account to use this option.
2. Over the phone, using your credit card. Call us at 604-216-1103, Monday - Sunday, 9 am - 6 pm Pacific Time (same as Los Angeles).
3. Via email: Write to us here. Be sure to include your desired means of payment (see below), your name, shipping address for delivery, telephone number and description of item(s) you wish to buy. We accept Pay Pal, international money orders (please ensure Canadian funds), and emailed bank transfers. Personal and business cheques must clear before shipping (5-7 working days). PLEASE NOTE THAT AMERICAN CHEQUES TAKE 30 DAYS TO CLEAR, so we'd don't like them as much; the shipment of your item(s) could be significantly delayed if you choose this option.
All items ship within 3 working days once payment has cleared and is available to ounodesign.com.
Items are shipped via Canada Post by size and weight - shipping charges will appear in your PayPal shopping cart, or you can contact us. Faster Canada Post services are also available - please inquire. We do not offer FEDEX or UPS because there are always problems at the border - all our goods are made in Canada and thus duty-exempt, but duties get erroneously applied too often when we use couriers. Sorry for the inconvenience. Delivery to certain addresses within Greater Vancouver is free of charge - please ask. Please e-mail us for shipping fees here.
We offer regular expedited as well as express service to the US - please inquire via email at infoATounodesignDOTcom or by phone 604-216-1103 and we will let you know totals in USD. Unless you specify, all items are shipped via Canada Post U.S.A. Expedited Parcel (insurance included). Items travel to you duty free since our goods are manufactured in Canada and are exempt under NAFTA. In addition there are no sales or other taxes applied.
All international shipping costs are borne by the customer. Unless specified all items are shipped insured via Canada Post. Smaller items can be shipped via UPS, and we can offer a variety of other services. Please inquire. All quotes include packing, export documentation, customs clearance and handling charges, delivery to the designated address and insurance for the full value of item(s). No sales taxes are applied to goods exported from Canada.
Cancellations & Returns - Terms (Note! Do not use Fedex or UPS!)
It is possible to cancel an order providing the goods have not been dispatched. To do this, please contact us via email or preferably phone - 604-216-1103 or 604-313-7744.
If the item doesn't work for you, by all means return it (immediately) for a full refund but please note that you are responsible for the cost of the return shipping. Your refund will be issued via PayPal , cheque or to the credit card that you used to pay us directly, once we have received your returned item. We request that the item reaches us within ten days of receipt if possible.
In the event your order is received in a faulty or damaged condition, please let us know right away and carefully repackage the item for return. RETURN ITEM BY REGULAR MAIL IN YOUR COUNTRY, NOT UPS OR FEDEX OR EQUIVALENT. We will not be able to refund your purchase if we have to pay the exorbitant prices charged by these companies, usually well over C$50 for us, unless you make sure you write "NO VALUE" and "RETURN" on the package. We can refund you for the return shipping via PayPal or cheque. We will either just refund you, provide you with a replacement or we will repair the item and return it to you - it's up to you.
TERMS AND CONDITIONS
Terms of Service
Welcome to ounodesign.com, our online store. All information including images and text on the ounodesign.com website is the property of ounodesign.com and may only be used by you the purchaser for the purpose of shopping at ounodesign.com. You may print sections of our site provided that it is only for your personal use and that you and anyone you give such information to agrees to adhere to our policies. By accessing, browsing, purchasing through or using the site, you agree to be bound by the terms. These terms and conditions supersede any prior agreements or correspondence between Purchaser and ounodesign.com.